CulshoresFest Ltd ("we", "us", "our") is committed to protecting the privacy of our guests and website visitors. This policy explains how we collect, use, and safeguard your personal data.

1. Information We Collect

We may collect the following personal information:

• Full name, email address, phone number, and postal address
• Payment and billing information (processed securely by our payment provider)
• Dietary requirements, accessibility needs, and special requests
• Passport or ID details (for age verification at the event)
• Website usage data through cookies and analytics

2. How We Use Your Data

Your personal data is used to:

• Process and manage your booking and payments
• Communicate event details, updates, and logistics
• Provide customer support and respond to enquiries
• Send marketing communications (only with your consent)
• Improve our website and event experience
• Comply with legal and regulatory obligations

3. Cookies

Our website uses cookies to enhance your browsing experience. Essential cookies are required for the site to function. Analytics cookies help us understand how visitors use our site. You can manage your cookie preferences at any time through the cookie banner or your browser settings.

4. Data Sharing

We do not sell your personal data to third parties. We may share your information with:

• Voco Hotels (for accommodation bookings)
• Payment processors (for secure transaction handling)
• Email marketing platforms (with your consent)
• Legal authorities (if required by law)

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using industry-standard SSL technology.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, typically for a period of 2 years after the event. Financial records may be retained for up to 6 years for legal compliance.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a data protection authority

8. Contact

For any privacy-related queries or to exercise your rights, please contact hello@culshoresfest.com.